2026 Top Product Award WinnerYou handle the boats. We'll handle the updates.
Boatyard drafts the right customer update at the right time — so your team writes less and ships more.
The problem
With dozens of open work orders, customers slip through the cracks.
When the shop gets busy, proactive customer updates are the first thing to go.
Nonstop "is it ready yet?" calls
Owners keep checking in — pulling your team off real work.
Who do I update next?
Without a clear signal, advisors waste time figuring out where to start.
High mental load
Tracking every order in your head is exhausting — and easy to drop.
Customers feel forgotten
Silence turns into bad reviews — and lost repeat business.
Why teams love it
A smarter way to keep every owner in the loop.
We pick who's next
One prioritized queue of orders ready for an update. No triage required.
Updates pre-written
AI drafts each message from real technician notes. You just review.
You stay in control
Nothing sends automatically. Approve every message before it goes out.
Never repeat yourself
Drafts only include new work — customers never get the same update twice.
Hours back every week
Less typing and tracking. More time on boats, team, and growth.
Happier customers
Proactive, personal updates that earn trust — and repeat business.
How it works
From shop floor to owner's phone.
Techs log work
Your shop's time entries become the source of truth.
AI drafts the update
Notes turn into a clear, friendly customer message.
You review and send
Approve in one click — sent by SMS and email.
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The platform
Built for marine service.
AI Status Updates are fully integrated into Boatyard's service and sales suite.
- Up and running in days
- Purpose-built for marine service
- Works alongside the tools you already use
See it in action in 2 minutes.
Book a quick walkthrough built around your service department.
Request Your DemoNo commitment · 30-min walkthrough